Require immediate assistance?
Call us on 1300 742 024
We're available between 6 am and 9 pm Monday to Friday AEST (excludes Australian and New Zealand public holidays).
Video conferencing
On-demand, online video conferencing
Allowing express.vc to access your microphone and camera.
When using express.vc for the very first time, you will be prompted by your web browser to allow express.vc to access your microphone and camera.
Once you ‘allow’ access, your audio and video stream will be automatically broadcast into the live conference. You can also mute/unmute your audio and video stream at any time during the live conference.
For more information about enabling your mic and camera please view the getting started guide.
HD video rooms (H.323 video conferencing platform)
For more detailed, technical information download the HD Video Rooms Getting Started Guide
Video conferencing equipment
Audio Conferencing
Troubleshooting Guide
How to get support
Our operators provide in-conference assistance during business hours (8am-6pm Mon-Fri). All you need to do is press *0*0. You can also call us 24/7 on 1300 742 024 for support.
I, or my participants, can’t dial into conference
Depending on where you are located, and whether you are calling from a landline or a mobile phone, some phone carriers may bar international toll free calls, which will prevent you from dialling into conference.
If you are unable to get into conference, you can dial our global international access number: +61 3 8687 0548
My access codes aren’t working
If you are unable to access your conference using your access codes, please try to enter your access code slowly (1 digit per second). Depending on the phone you are using, it may not register the tones correctly if you enter it quickly.
If someone other than Express Virtual Meetings provided your access code, please contact them to ensure the codes are correct.
If you are still unable to get into conference with your access codes, during business hours you can dial *0*0 to speak to an operator or call our support team on 1300 742 024.
Access dial-in numbers
Express Virtual Meetings provide local access or toll-free dial-in numbers for over 46 countries.
You can access dial-in numbers here.
Access your recordings
Please log in with your username and password on our portal to download your recordings.
Recordings are deleted 28 days after your conference.
You can also listen to a playback of your recording by dialling 1800 424 416 and entering your playback code.
Download keypad shortcuts
- alert operator
- start host-initiated recording
- lock/unlock conference
- take a roll call
- terminate conference
- mute all guests
- unmute all guests
- individual guest mute/unmute
Enable conferencing features
- additional conference groups
- participant name annouce (on entry and/or exit)
- guest entry on mute
- conference quickstart
- personal identification numbers
- project codes
- automatic disconnect
Contact us for more information and to enable free features for your audio conferences.
Book a managed conference
General information
Express Billing Portal
If you’ve received your Express Billing Portal login details, log in to the Portal here.
To request your Express Billing Portal login details, complete the form here.