What is a conference call?
A conference call
enables you to talk to multiple people all over the world at the same time via telephone.
How do I hold a conference call?
The attendees join the meeting by using the relevant dial-in number and access code, depending on whether they are the host or a guest. You can read our getting started guide here.
Do I need to book my conference call?
How do I start a conference call?
The host gives their guests the Guest Access Code and the list of dial-in numbers. Everybody then dials in to the conference from wherever they are in the world using their relevant dial-in number. The host enters the Host Access Code and the guests enter the Guest Access Code to start conferencing!
Can different departments in my company hold conferences at the same time?
You can add additional conference groups
to your account so that multiple conferences can be held at the same time. Separating your conferences by providing staff with individual Host Codes ensures you can track usage and costs more effectively.
Can overseas participants use the service?
Participants can dial in from any country in the world. If your country isn’t on our dial-in numbers list, please contact us for alternative instructions.
What equipment do I need to conference?
All you need to conference is a telephone. It can be either a mobile or landline telephone, although calls from mobiles may incur additional charges from your mobile provider.
Can I record my conference?
Put some clear and concise content in here. Keep your reader in mind. What are they trying to do? What are they hoping to learn? Why are they reading this? Help them out and use the tone and voice of your organization.
How do I mute and unmute all participants?
The host is able to place all guests on mute by pressing 250#. They can be unmuted by pressing 200#. Individuals can mute and unmute themselves by pressing *6. Groups can be customised to automatically start in ‘Presentation Mode’ or ‘Discussion Mode’. To change your standard settings, please call us on 1300 742 024.
Does my voicemail pick up while I am on a call?
Your phone will function as if you were on any other call.
How do I join a conference that is already in progress?
Simply dial into the conference at any time and a tone will tell the others that someone has joined the conference.
What if I lose my phone connection during a call?
If you lose your phone connection, just redial the dial-in number and follow the prompts.
How many participants can there be on the phone?
The conferencing system can accommodate up to 1000 participants in one conference call. However, if you need to hold an event for over 30 people, please call us so we can ensure you have the best conferencing experience.
What information do my participants/guests need to join a conference call?
Each participant will need:
- The time and date of your meeting
- The dial-in phone number or a list of dial in numbers
- Their Guest Access Code
How do I call into a conference using my Australian mobile phone when I'm overseas?
First of all, make sure you have international roaming enabled on your Australian mobile phone.
When using roaming overseas, you can use your Australian mobile to dial in to conference using this Australian dial-in number: +61 3 8687 0634.
What's the difference between standard and high definition?
We are the first company
to own a high-definition voice audio conferencing bridge
located in Australia. Our ability to provide high-definition audio means you can experience crisp, crystal-clear audio
in every conference.