Getting started
What does Express Virtual Meetings offer?
- Audio Conferencing: a do-it-yourself conferencing option
- Operator Connect: an operator dials participants into conference and is on the call for support if needed
- Talent Connect: an operator manages celebrity interview schedules
- Event Connect: host any large conference call such as your earnings call or annual board meeting
- Web Conferencing: share screens, work on documents together in real time and see each other via webcam using online conferencing technology
- HD Video Conferencing: connect multiple sites using H.323 protocols or web RTC to deliver the highest quality audio and video available on a wide range of VC room systems.
What is on-demand audio conferencing?
- choose a date and time for the conference
- invite your participants
- advise your participants of the dial-in numbers and guest code
- start conferencing
What is a managed conference call?
How do I sign up?
Audio Conferencing
What is a conference call?
How do I hold a conference call?
The attendees join the meeting by using the relevant dial-in number and access code, depending on whether they are the host or a guest. You can read our getting started guide here.
Do I need to book my conference call?
You do not need to book an audio or web conferencing service, but you do need to book an Operator Connect, Talent Connect or Event Connect service.
How do I start a conference call?
The host gives their guests the Guest Access Code and the list of dial-in numbers. Everybody then dials in to the conference from wherever they are in the world using their relevant dial-in number. The host enters the Host Access Code and the guests enter the Guest Access Code to start conferencing!
Can different departments in my company hold conferences at the same time?
Can overseas participants use the service?
Participants can dial in from any country in the world. If your country isn’t on our dial-in numbers list, please contact us for alternative instructions.
What equipment do I need to conference?
All you need to conference is a telephone. It can be either a mobile or landline telephone, although calls from mobiles may incur additional charges from your mobile provider.
Can I record my conference?
Put some clear and concise content in here. Keep your reader in mind. What are they trying to do? What are they hoping to learn? Why are they reading this? Help them out and use the tone and voice of your organization.
How do I mute and unmute all participants?
The host is able to place all guests on mute by pressing 250#. They can be unmuted by pressing 200#. Individuals can mute and unmute themselves by pressing *6. Groups can be customised to automatically start in ‘Presentation Mode’ or ‘Discussion Mode’. To change your standard settings, please call us on 1300 742 024.
Does my voicemail pick up while I am on a call?
How do I join a conference that is already in progress?
What if I lose my phone connection during a call?
How many participants can there be on the phone?
What information do my participants/guests need to join a conference call?
- The time and date of your meeting
- The dial-in phone number or a list of dial in numbers
- Their Guest Access Code
How do I call into a conference using my Australian mobile phone when I'm overseas?
When using roaming overseas, you can use your Australian mobile to dial in to conference using this Australian dial-in number: +61 3 8687 0634.
What's the difference between standard and high definition?
Video Conferencing
How does video conferencing work?
Call security
How can I prevent unwanted participants from entering the conference?
- keep your access codes secure
- request new dial-in access codes when staff leave
- only issue conference start times and dates to those participants you want in attendance
- once guests have entered the conference, the host can lock and unlock the conference by pressing *7
- the host can hear how many parties have joined by pressing *0*6*6 and can return to the conference by pressing *9
- you can book an Operator Connect conference so that only the participants on the list you provide are connected to the call
Can someone enter the conference without me knowing?
Costs
How much will my conference cost?
Are the participants of the conference call charged?
Are there any monthly charges or additional fees?
Do you offer an Australian toll free dial-in number?
As of December 1 2017, we will have a new Australia-wide dial-in number that replaces the previous toll free 1800 dial-in number. Our new 1300 national dial-in number reduces the likelihood of restrictions, making conferencing more accessible to all users, as some business landline and mobile users experience restrictions when using 1800 numbers.