On a general level, video conferencing has changed the way in which we do business. By using the best video conferencing hardware and the latest software solutions, organisations across Australia are now connected, not only to each other and to their partners, but to their markets - both domestic and global - and to society at large.
This is a wonderful thing and has sent shockwaves through the culture of Australian business, transforming everything from the way we think about our teams and our employees, to the way in which we approach the working day. But perhaps we're still thinking too generally. Perhaps, in order to better understand the most profound advantages offered by video conferencing, we should first look at the specifics of the concept and the platforms which support it.
The legal industry is an example of a field in which nuance and specifics play a huge role. Much legal work hinges upon fine margins, and upon intricate detail, making accuracy, reliability, efficiency, and effectiveness absolutely critical to the success of a legal practice.
So, where does video conferencing fit into this somewhat unique landscape? Let's take a look in greater detail.
Facilitating precise and reliable communication
No one is happy to accept vague, unclear, or incomplete information when they communicate, but in the legal industry, precise delivery of information is even more important. The law is a complex thing, with thousands of different tenets and codes designed to regulate life in Australia, and designed to make society safe and fair for all Australians. These codes and tenets must be understood with the utmost clarity.
The stakes are raised even further when legal professionals use remote communication solutions to connect with people outside the industry, such as with partners in other fields, or with clients. In these situations, information of a fairly complex and detailed level needs to be explained clearly and concisely, often in layman's terms.
This is where additional tools can be leveraged to ensure understanding. Multimedia content can be sent across the video conferencing platform to further illustrate a point, while screen sharing enables legal professionals to demonstrate concepts and codes in real time.
There are many instances in life when we look to experts for guidance, and we expect these experts to show their high level of knowledge, understanding, and skill, in everything they do. This comes down to the way their offices look, the logo and branding of their organisation, and the way they dress, as well as, of course, the results they achieve.
Nowhere is this more vital than in the legal industry. This is where clients go for advice and assistance in sensitive personal and professional matters, and seek guidance that they could not find elsewhere. It's no surprise, then, that these clients expect professionalism and a certain standard of service.
The best video conferencing hardware and software pieces help to demonstrate this professionalism. On the one hand, these platforms give legal professionals the chance to meet clients face to face, enabling them to present a more impressive aspect to clients than they would be able to via phone or email. On the other, platforms like these enable legal professionals to extend and expand their service, rather than being limited to physical locations and ordinary office hours. Together, these two elements are key components of a highly professional legal practice.
Delivering peace of mind and security
Data security is not something to be taken lightly. In January of 2018, there were 115 high-level data breaches carried out by international hackers. In February, that number rose to 133, highlighting the scale of the problem. The year before this - 2017 - there was a year on year increase of 40% in mobile cyber attacks, with businesses spending more than US$86bn (A$120bn) globally to keep the threat at bay.
From the point of view of a legal professional, a data breach or similar catastrophe simply cannot be allowed to happen - the value of the information being stored, used, and transmitted by a legal firm is just too high to let this occur. From the point of view of a client, they expect legal professionals to take certain steps to make sure all data is safe and secure.
The right kind of video conferencing solutions help legal professionals to secure the data they use, and helps to reduce any anxiety or concern on the part of the client. Secure conferencing channels and data transfer, coupled with responsible data handling practices and reliable support make this easy to achieve, particularly when the very best video conferencing hardware and software pieces are deployed.
Achieving necessary flexibility
The legal industry is constantly evolving. Each passing quarter brings with it new codes and regulations that need to be worked with, new best practices that need to be implemented, new tools and programs to be integrated into workflows, and new clients, often with unique situations. What's more, this evolution is irregular, and changes can take place at any time and in any form,
This is why flexibility is so important for a legal practice, and this can only be achieved through remote teams working in different areas, connected and supported by high-level video conferencing solutions.
Whether your legal practice is conducting regular video conference meetings or needs a quick, unscheduled hustle to discuss a new client or initiative, you need to be able to achieve this efficiently and effectively. The best video conferencing hardware and software will help you make this happen.
To find out more about Express Virtual Meetings, or to discover how these products and services will benefit your legal practice, get in touch with our team today.