As the technology that drives virtual phone systems continues to improve, there is a misconception among some business owners that they’re required to upgrade existing phones or operating systems to keep up with the advancements.
Luckily, this just isn’t true. One of the great benefits of a virtual phone system is that it is easy to use with your existing phone, saving you thousands of dollars in unnecessary new infrastructure.
Here’s how to get started.
What is a virtual phone system?
A virtual phone system uses the internet to make high definition phone and conference calls without the need for extensive enterprise-grade infrastructure. Sometimes known as cloud-based communication or a zero-infrastructure phone system, it's flexibility and low set-up cost makes it a popular option for small to medium sized business’ who are just starting out or looking to keep prices low whilst allowing for global communication.
A virtual phone system can be used in conjunction with any smartphone, pre-existing Voice over Internet Protocol (VoIP) system or phone number. All you need is an internet connection to get started.
What are the benefits of a virtual phone system?
As many businesses choose to move away from traditional landline technology, there has been an increase in mobile-only businesses choosing virtual phone systems to manage phone calls, conference calls, voicemails and redirections. With a virtual phone system, your mobile phone can replace all the call routing roles you used to require a complex network of hardware for.
Express Virtual Meetings has created the Express Connect virtual phone system to manage all call routing features including;
- Agent Groups
- Hunt Groups (Ring Groups)
- Paging Groups
- Park Orbits
- Robot Receptionist
- Service Flags (After Hours Switch)
Use the portal to manage contacts and settings
Moving contacts to a virtual phone system is easy as long as you choose a provider with a portal that allows you to manage your settings and modify a range of contact and button settings such as;
- Paging group(s)
- Agent group
- Button profiles
- Configure extensions
- And more
Separate work from home
One of the great benefits of using your existing phone with a virtual phone system is that it will separate your business from personal calls, with your personal number never visible or accessible to your customers. This means that if you’re away from the office, you can continue making professional business calls straight from your personal mobile.
How do I get started?
Getting started is easy. One of our experts will work with you to tailor a low-maintenance phone system to meet the unique needs of your business. Your existing phone system will continue to work as normal while we work behind the scenes with your existing telco and local techs to get you set up before the agreed ‘switch over’ date. Because we manage the phone system for you, there is no downtime or interruption to your business.
What if I have an ISDN phone system?
Did you know that the Australian government has mandated changes meaning all businesses need to switch from an ISDN phone system by 2022?
Whilst this sounds like a headache, by switching to a cloud-based system like Express Connect, you’ll not only no longer have to worry about complex hardware systems but you’ll be able to scale your business up and down as required with our completely customisable phone system.
Business productivity will increase without skipping a beat.
Using your existing phone with a virtual phone system is not only cost-effective and efficient, it includes unlimited calls to Australian landline and mobile numbers and has no lock-in contracts.
Speak to Express Virtual Meetings about how you can use your existing phone with a virtual phone system today.